Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy can eliminate that risk entirely. BC Game encourages all players to approach gambling as a form of entertainment, not a source of income.

Responsible gambling is about staying in control. The following principles can help you protect your financial and emotional wellbeing:

• Set a fixed budget before you begin and do not exceed it.
• Treat any losses as the cost of entertainment, not a debt to recover.
• Play with money you can afford to lose.
• Take regular breaks to maintain a clear perspective.
• Never gamble under emotional stress, financial pressure, or the influence of substances.
• Use the self-imposed limits available on the platform to manage your spending.
• Keep track of the time and money you spend on gambling each session.
• Avoid chasing losses by increasing your bets to recover previous ones.
• Balance your gambling activity with other leisure activities.
• Seek support early if you notice a change in your gambling habits.

Gambling addiction can develop gradually and may not be immediately obvious. Early awareness of the warning signs can make a significant difference in getting timely support.

The following indicators may suggest that gambling is becoming a problem:

• Spending more time or money on gambling than originally planned.
• Feeling restless or irritable when attempting to reduce or stop gambling.
• Repeated unsuccessful efforts to control or quit betting.
• Gambling to escape stress, anxiety, or personal difficulties.
• Lying to family members or close friends about gambling habits.
• Borrowing money or selling belongings to fund gambling activity.
• Neglecting work, studies, or personal responsibilities due to gambling.
• Continuing to gamble even after significant financial losses.
• Losing interest in hobbies or social activities that were once enjoyable.
• Feeling a persistent preoccupation with gambling, past bets, or future wagers.

Gambling addiction is a serious condition. If you recognise several of these signs in yourself or someone close to you, professional help is strongly advisable.

Addressing a gambling problem requires honest self-assessment and a willingness to make practical changes. The following steps can support your path towards healthier habits:

• Acknowledge the problem openly without minimising its impact on your life.
• Set strict deposit, loss, and session time limits through your account settings.
• Use the self-exclusion option to temporarily or permanently restrict access to your account.
• Speak to a trusted person in your life about your gambling behaviour.
• Contact a professional counsellor or therapist who specialises in gambling addiction.
• Remove saved payment details and limit your access to funds used for gambling.
• Identify and avoid situations or triggers that lead to impulsive betting.
• Replace gambling sessions with structured alternative activities.
• Join a peer support group where you can share experiences with others in recovery.
• Reach out to BC Game support to activate additional protective measures on your account.

Professional support is available for anyone affected by gambling addiction. The organisations listed below provide confidential guidance and assistance relevant to players in Pakistan:

• Rozan Counselling helpline (Pakistan): A counselling and mental health support organisation based in Pakistan offering guidance on behavioural issues, including compulsive gambling. Visit: www.rozan.org
• Umang helpline Pakistan: A mental health helpline providing free psychological support and referrals across Pakistan. Helpline: 0317-4288665
• Pakistan Association for Mental Health (PAMH): A national body supporting mental health awareness and access to treatment services in Pakistan. Visit: www.pamh.org.pk
• Gamblers Anonymous (International): A peer support fellowship with online meetings accessible to players worldwide, including those based in Pakistan. Visit: www.gamblersanonymous.org
• BeGambleAware (International resource in English): Provides comprehensive guidance on problem gambling, self-assessment tools, and support pathways. Visit: www.begambleaware.org
• GamCare (International resource in English): Offers free information, counselling, and practical support for anyone affected by problem gambling. Visit: www.gamcare.org.uk

If you are concerned about your gambling habits and need assistance, BC Game support is available to help you access the protective tools on your account. The following channels are available for players in Pakistan:

• Live Chat: Available 24 hours a day, 7 days a week through the BC Game website and mobile application.
• Email Support: Submit a detailed request to the official BC Game support email for account-specific assistance.
• Help Centre: Access self-service guides and FAQs related to responsible gambling tools at the BC Game Help Centre portal.
• Social Media: Reach the support team through the official BC Game social media accounts for general queries.